Features and Benefits

mobile device
  • Automatic allocation of tasks based on skill set and location.
  • Skills management, recording which operatives can carry out which tasks.
  • Facility to add and manage custom tasks, including SLAs.
  • Task updates - progress photos, task status etc - from any smartphone or tablet.
  • Ability to add new tasks by operatives from in the field.
  • Deduplication of tasks raised by customers (e.g. more than one person reporting an abandoned vehicle).
  • Automatic escalation of tasks that are approaching their SLA.
  • Realtime mapping, showing the location of all operatives.
  • Web APIs to enable simple integration with your website. The tasks that can be raised from a public site can be restricted.
  • Task chaining, so a sequence of activities can be automated.
  • Appointments, enabling a task to fixed to a given date and time.
  • Shift management.
  • Powerful reporting to provide MIS to enable process refinement and service improvements.
  • Holiday tracking.